Return & Refund Policy

Last Updated: October, 2025
At Aeroid, we stand by the quality of our products and want you to be completely satisfied with your purchase.

1. 30-Day Return Policy

We offer a 30-day free return from the date you receive your item. If you are not satisfied with your purchase for any reason, you may return the product in its original condition for a full refund of the product's purchase price.

2. Return Conditions

To be eligible for a return, your item must be:
  • Returned within 30 days of delivery.
  • In the original packaging, including all accessories, manuals, and parts.
  • In new, unused, and resalable condition, with no signs of wear, damage, or tampering.

3. Non-Returnable Items

The following items cannot be returned:
  • Products damaged due to misuse, accident, or improper installation.
  • Any product that has been used, modified, or is not in its original condition.
  • Opened software or downloadable products.

4. Return Process

To initiate a return, please follow these steps:
  1. Contact Us: Email our support team at support@aeroid.online with your order number and detailed reason for return.
  2. Receive Authorization: We will send you a return authorization and a return address before you proceed with the return.
  3. Ship the Item: Carefully package the product in its original box and mail it to the provided address. We recommend using a trackable shipping service.
Please note, all returns must be authorized before proceeding; unauthorized returns will not be accepted, and you will be responsible for the shipping cost.

5. Damaged or Defective Items

If your product arrives damaged or is defective, please contact us promptly after delivery. We will cover all shipping costs for the replacement and guide you through the simple process.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If approved, your refund will be processed to your original method of payment. Processing times vary by payment provider and financial institution.
  • Please note that shipping costs are non-refundable for changed-mind returns.
  • You are responsible for the cost of return shipping unless the item is defective or damaged when delivered.

7. Warranty Claims

For issues that arise after 30 days but within the warranty period, please refer to our dedicated Warranty page for instructions on filing a warranty claim.

8. Contact Us

If you have any questions about our return & refund policy, please contact us at: support@aeroid.online